Frequently Asked Questions

What personal data do you process? 

We process a member photo as well as basic information such as name, address, telephone number, e-mail, birthday, and gender. A code is created which, just like on your phone, consists of a string of numbers which is used to give you access. You can always see in our declaration of consent which personal data we process about you.

For what purpose do you process personal data?

We process personal data in connection with support, access control and statistics for the fitness center. Statistics are, for example, how many people have trained at a certain time.

What do you use personal data for? 

Personal information is used to create a membership card in the Justface system. In the Justface solution, the personal data is only used to verify you as a member upon access, as well as record the arrival time for statistics at the center - just like if you used a plastic card or other forms of check-in.

How do you store personal data? 

Personal information is stored securely, encrypted and within the EU. We store personal data in accordance with all regulations in the GDPR and only for the purpose stated in the declaration of consent. The personal information will not be transferred to a third party for other purposes. 

Do I have to use face scan? 

Only if you give your consent. There is always an alternative on the training center's tablet, such as using a code or calling our support for manual door opening. Contact your center or Justface if you want to hear more.

What kind of image is used? 

We use a normal member photo, which is a passport-like photo, e.g., a selfie taken with your mobile phone. We don't need a 3D image. 

When is personal data deleted? 

If you cancel your subscription with the fitness center or withdraw your consent, personal data will be automatically deleted. Photos taken at access control are automatically deleted after you leave the gym. 

What if there is something I haven't gotten an answer to? 

Then you are always welcome to write to us at compliance@justface.io or call +45 7674 1260