Location: Mimersvej 1, 8722 Hedensted
Starting: Snarest muligt

Make a difference in support when the world turns off the lights – and become an important part of a team focused on people and technology.

About Justface ApS

Justface is a young, ambitious company in rapid development. We specialize in access control solutions based on facial recognition technology – a modern and secure way to think about access. With innovation and technology at the forefront, we create solutions that make everyday life easier and safer for our customers.

About the job

At Justface we are looking for a committed and independent supporter for a full-time position with primary working hours from 4:00 PM to midnight on weekdays. You will be a key person in our customer support and will report directly to our Head of Support.

Your most important task will be to ensure that our customers and their members receive fast, competent and friendly help - also outside of regular office hours. During peak periods, working hours can be shifted (e.g. to daytime hours), so flexibility is an advantage.

Your tasks will include:

• Answer calls, emails and tickets from customers and their members

• Resolve technical and practical problems with high quality and empathy

• Document cases and ensure follow-up

• Assist with hardware preparation and shipping

• Handle ad hoc tasks and collaborate with the rest of the support team

We imagine that you:

• Have experience with customer service, IT support or similar

• Works structured, independently and takes ownership

• Is service-minded and good at communicating clearly and kindly

• Speaks and writes fluently in Danish and English (a requirement)

• Does German have an additional language? That's a big plus!

• Is technically curious and quick to learn new systems

We offer:

• A full-time position with evening work as a starting point

• An important role in a passionate team with close sparring and a good mood

• Possibility to work from home depending on tasks

• A strong and informal working environment where we help each other

• A growing company – and you can help shape the direction

Interested?

Are you ready to take the next step in your career and become part of a company with momentum and the future ahead?

Send your application and CV to cbn@justface.io

If you have any questions, please contact Head of Support Casper Nydam on tel.: 30 90 56 78 or cbn@justface.io